When you use Vivarti websites, Vivarti is the data controller. We may update this policy from time to time, so you should check this page occasionally to ensure you are happy with any changes.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you
We may process your account data including your name and email address for the purposes of operating our website, providing our services, ensuring the security of our website and services, and communicating with you.
We may process information relating to transactions, including your contact details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.
We may send you the notifications related to your orders by email or text message, to keep you up to date with the status of your order.
When you communicate with us, the correspondence data may be processed for the purposes of communicating with you and record-keeping. This includes asking you to review our products and services after you have made a purchase.
We may process anonymous data about your use of our website and services, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths and information about the timing, frequency and pattern of your service use.
We do this to monitor and improve our website and services.
How we use your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to invoice you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. We monitor and analyse usage and trends to improve your experience on our website.
In particular, we may use your information to contact you for your feedback on our services and to notify you, occasionally, about important changes or developments to the website or our business. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, you can opt out at any time by clicking on the link in any of our marketing emails or by contacting us directly.
Disclosure of your information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at firstname.lastname@example.org.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Security & data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
We do all we can to keep the personal information you give us secure, but no security measures are impenetrable, and it’s impossible to guarantee that data transmission will never be intercepted. You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments.
You have rights relating to your personal information, including the following:
To be informed about how your personal information is being used
To access the personal information we hold about you
To request the correction of inaccurate personal information we hold about you
To request that we delete your data, or stop processing it or collecting it, in some circumstances
To stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
To request that we transfer or port elements of your data either to you or another service provider
To complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you wish to exercise any of the above rights, please contact us using the contact details set out below. We may withhold personal information that you request to the extent permitted by law.
How to contact us
We are Cromarty Ltd trading as Vivarti registered in England and Wales under registration number 08024577, and our registered office is at 17 Shires Bridge Business Park, Easingwold, York, YO61 3EQ.
To Monitor & Analyse Website Usage & Performance
These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience. This data is mostly aggregated and anonymous.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
We use Google Analytics to monitor the performance of the website in order to improve the user experience. You can opt out of this tracking at any time by clicking on this opt-out link.